Lifetime Warranty
Every piece we make is built to last. We stand behind our jewelry fully — if something goes wrong with the quality, we will make it right. No hassle, no runaround.
What is not covered
- If a piece has been altered, resized, or modified by a third-party jeweler, the warranty no longer applies. Any changes made outside of our team void the coverage.
- Scratches and scuffs that result from everyday use are considered normal wear and do not qualify for a replacement. Our warranty covers quality defects, not physical damage from impact or friction.
How to submit a warranty claim
If you believe your piece qualifies for a warranty replacement, send us an email with the following information and we will take care of the rest:
- Your full name
- Your order number
- The name, size, and color of the item
- A clear photo showing the issue
My piece lost its shine — does that count?
Sometimes a piece may look dull after extended daily wear. Before submitting a claim, it is worth checking whether it just needs a quick clean. A buildup of lotion, soap, or oils can make gold-plated jewelry look faded when it is actually just dirty.
To clean it at home: mix a small amount of mild dish soap with warm water, dip the piece in briefly, and use a soft cloth or brush to gently clean the surface. Rinse with clean water, pat dry, and buff with a microfiber cloth. This brings back the shine in most cases.
If it still looks off after cleaning, reach out and we will assess whether it qualifies for a replacement under the warranty.